Deskripsi Pekerjaan
Join TechHub Indonesia's award-winning customer experience team! We're seeking passionate individuals to elevate our client interactions while driving operational excellence. This role offers unparalleled growth opportunities in Indonesia's fastest-growing tech ecosystem.
Tanggung Jawab
- Deliver exceptional customer support via multi-channel platforms (chat, email, phone)
- Resolve technical inquiries with empathy and precision
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex issues
- Identify process improvement opportunities
- Maintain 95% customer satisfaction rating
- Train new team members on service protocols
Kualifikasi
- Minimum 2 years customer service experience
- Fluency in Bahasa Indonesia and English
- Proficiency in Zendesk/HubSpot CRM systems
- Exceptional conflict resolution skills
- Ability to work rotating shifts
- Basic technical troubleshooting knowledge
- Relevant certification (e.g., CCXP) preferred