Deskripsi Pekerjaan
Join our award-winning customer experience team at TechSolutions Indonesia, where innovation meets exceptional service. We're seeking passionate individuals to become the voice of our brand, transforming customer interactions into lasting relationships. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a dynamic tech environment.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using CRM systems and troubleshooting protocols
- Document interactions accurately in Salesforce while maintaining data quality
- Collaborate with technical teams to escalate complex customer concerns
- Proactively identify upsell/cross-sell opportunities to enhance customer value
- Participate in weekly training sessions to update product knowledge
Kualifikasi
- Minimum 1 year customer service experience in B2B/B2C environment
- Fluency in Bahasa Indonesia and English (verbal/written)
- Proficiency with CRM tools (Salesforce preferred) and MS Office
- Strong problem-solving skills with calm demeanor under pressure
- High school diploma; bachelor's degree in Communication/Business preferred
- Availability for rotational weekend shifts (1:4 schedule)